I. PRIVACY POLICY AND PERSONAL DATA PROCESSING

We = Transcash.eu Group1
You = Client

1The Transcash Group consists of the following companies: Transcash Legal Office Baranowski Sp. k., Transcash Software Sp. z o.o., Transcash.eu SRL based in Romania, and Transcash.eu S.A. based in Wrocław, Racławicka 2-4, 53-146 Wrocław, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław – Fabryczna in Wrocław, VI Commercial Division of the National Court Register under the number 0000626049, NIP: 8971714717.

Privacy Statement

This document regulates the policy we and our subcontractors and related entities use. It concerns the protection of personal data of Users and information that may be a trade secret of their company.

The policy applies to services we offer on the website https://transcash.eu/ and in Transcash forms available on the Trans.eu Platform (www.trans.eu).

The policy does not cover websites and services of third parties, which may be accessed via links on the site. Detailed information on personal data protection is available from each service provider separately. We recommend always reviewing such documents on the provider’s websites.

Introduction

We provide financial services, including factoring services, so we process your personal data, as well as that of your debtors and contractors. We created the Privacy Policy to fulfill our legal obligations, including GDPR2.

2 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

What the Privacy Policy Contains

The Policy includes primarily information on:

  • the legal bases for personal data processing,
  • how we collect and process personal data,
  • the rights of individuals whose data we process.

We use personal data for:

  • purposes defined in this document,
  • other purposes of which we inform you each time you provide us with the data.

When we collect and use data, we inform you of the legal bases and methods of processing.

Acquisition of Contractor (Debtor) Data when TC Acquires Receivables

You provide us with:

  • contact data of the contractor (debtor) listed in the CEIDG,
  • receivables data from the invoice.

The source of this data is the documentation you provide to us when concluding the assignment agreement – the sales offer/application for invoice financing.

To prove that the receivable actually exists, you must provide:

  • a transport order/contract,
  • a transport document confirming the carrier performed the service,
  • the VAT invoice you issued to the contractor.

If we acquire the receivable, we notify the debtor of the change of creditor. We also inform them that we process their personal data as the controller.

Automated Decision-Making and Profiling

To conclude or perform a contract, we may process your personal data automatically, as well as make decisions and profile. This may have legal effects on you or otherwise significantly affect your situation.

These cases may occur during offers. This way, we assess whether we can offer you a factoring service contract.

What We Analyze

We automatically analyze data that:

  • you provide in forms on the https://transcash.eu website,
  • relate to your cooperation history with us,
  • concern the history of debt collection actions we conducted at your request or against you,
  • are publicly available and come from state registers,
  • come from the National Debt Register, business intelligence agencies, or debt collection companies with whom we cooperate.

How we evaluate

To assess whether we can offer you a contract, we use statistical models. These help us determine your credibility and check if you can incur obligations with our company. If we assess that your credibility is insufficient or non-existent, we will refuse to conclude a contract and provide the service.

Collected Data

To use our services and products, register an account in the Client Panel on https://app.transcash.eu. To do so, provide:

  • first and last name,
  • email address.

If you are a user of the Trans.eu Platform, you can log in to the Panel using your TransId and password. In such a case, you may also provide additional information regarding preferences and professional qualifications. Providing data is voluntary but necessary for service fulfillment and contact with the Administrator. If you do not provide the necessary information, the Administrator will not be able to deliver or manage the service.

Some data is also passively collected, i.e., when you use the website (e.g., IP address, resolution, location, browser type).

Data usage

We will process personal data to:

  • perform the contract you entered into with us, or to take actions necessary to conclude the contract – if required,
  • serve our Clients, i.e., enable them to contact us for negotiations, conclude a contract, or accept an order,
  • respond to your inquiries or complaints,
  • send you our newsletter regarding software changes, Terms of Service, etc.,
  • assess your satisfaction,
  • pursue claims and defend against claims,
  • fulfill our internal administrative purposes – prepare statistics, analyses, etc.,
  • inform you about products if you express interest (e.g., to send you newsletter information).

We may also use personal data for so-called direct marketing to inform you about our current and future products and services via:

  • Trans.eu messenger,
  • email,
  • information campaigns,
  • advertising campaigns.

You can opt out of receiving such information by sending a message to info@transcash.eu. If you withdraw your consent for commercial information, we may still send you our newsletter regarding software changes, Terms of Service, etc.

Sharing data with other entities

We have the right to share your personal data with:

  • our subsidiaries,
  • entities related to us (Trans.eu capital group),
  • subcontractors – if necessary to perform the service contract.

We emphasize that such entities process data based on an agreement with Us and only according to instructions and confidentiality conditions. These include entities that provide essential technical support for service delivery – such as payment service providers, IT, and entities managing the Transcash Client Panel.

When transferring data, we apply protection measures and safeguards that prevent unauthorized access (e.g., SSL, encrypted connections).

Without your consent, we will not share your data with third parties. Exceptionally, we may share it with authorized entities in legally justified cases (e.g., law enforcement or the judiciary).

Data transfer outside the european community

The level of personal data protection outside the European Economic Area (EEA) may differ from that provided by European law. We transfer personal data outside the EEA only when necessary. If we do, we ensure an appropriate level of protection. To achieve this, we:

  • transfer personal data to countries recognized by the European Commission as providing adequate data protection,
  • apply standard contractual clauses issued by the European Commission,
  • use other appropriate safeguards.

Rights of the data subject

As a Client and User, you have the right to access personal data. You may also request that we:

  • rectify,
  • delete, or
  • limit its processing.

At any time, you can:

  • withdraw consent for processing – within the scope covered by such consent,
  • transfer the data.

If you believe that your data processing violates GDPR regulations, you may also file a complaint with the supervisory authority. In Poland, this is the President of the Office for Personal Data Protection.

Furthermore, you may object at any time to the processing of data for reasons related to your particular situation when we process your data to achieve purposes that:

  • result from legitimate interests,
  • are related to direct marketing, including profiling.

We will fulfill your request if:

  • we confirm your identity,
  • after review, we find the request valid,
  • fulfilling the indicated rights is possible under applicable law.

We will refuse to fulfill your request if we must retain the data due to:

  • applicable law,
  • our company’s legitimate interests.

Data retention period

We will process and store your personal data for the necessary period:

  • to perform the contract until its termination, and then for a period defined by law or to pursue possible claims,
  • where we process it based on your consent – until you withdraw it,
  • until we fulfill legitimate interests, or
  • until you object to such processing – unless there are legitimate grounds for continuing processing.

We will process data collected during your visits to our website until it is no longer up-to-date or useful. This applies to data we process for:

  • analytical purposes,
  • statistical purposes – including the use of cookies and site administration.

II. COOKIE POLICY

Cookies

We use so-called “cookies” to track visits to our website and save Users’ preferences – such as language, login information – and to tailor the offered services to their needs. Thanks to these files, we can develop general statistics regarding User activity on the website. We will store these files until they are no longer useful or become outdated. We do not share cookies with third-party entities. Cookies may only be shared with entities that provide essential services to ensure technical support for managing these files, for example, by placing information in the form of cookies and similar technologies on end devices (e.g., computer, smartphone) (such as WP Ads, Onet Ads, Olx Ads, Google Ads, Facebook Ads, Linkedin Ads) and with entities within the Trans.eu Group.

You can disable cookies in your web browser. However, please remember: while you will still be able to use all products and services, some issues may arise – our website may no longer function fully correctly.

Management of cookie categories is also possible via the “Consent” window that appears during the User’s first visit to our website. Detailed information about the Administrator’s use of cookies is provided in the Cookie Information, available in the consent window. We use so-called “cookies” to track User visits to the website and save their preferences – such as language and login data – to customize the offered services to their needs. Thanks to these files, we can generate general statistics on User activity on the website.

You can disable cookies in your web browser. However, remember, this may prevent you from using all products and services.

Social Media

Our website may contain social media plugins, including Facebook, LinkedIn, etc. If you wish to obtain up-to-date information about data protection by these providers, you should review their privacy policies on your own.

Data in Google Analytics

We will monitor traffic on our website using the Google Analytics system. This allows us to collect data about the popularity of pages and how you use them. This data – including browser type or IP address – will never be shared with other entities.

What we do to ensure security

To ensure your security:

  • We use SSL encryption,
  • We only allow access to your account if the correct login and password are entered. We recommend setting a password that consists of 8 characters, includes both uppercase and lowercase letters, special characters, and numbers. Only you should know the password,
  • We control the methods through which information is collected, stored, and processed – including physical security measures to prevent unauthorized access to the system,
  • We provide access to personal data only to employees, contractors, and collaborators who need it to process it for our purposes. By agreement, they are required to maintain strict confidentiality, and in the case of data outsourcing – through data processing agreements.

Privacy Policy Statement

Our Privacy Policy came into effect on August 29, 2024. We may update it to reflect changes in our practices and information processing standards. We may introduce such modifications without notifying the User. If there are any changes that significantly alter the principles of personal data processing, we may inform you via email or a notification on our website. The changes will be effective from the date of their publication on the website https://transcash.eu/privacy-policy/. We will also provide the date of the update.

Contact

If you have questions or comments regarding the Privacy Policy, please contact: Transcash.eu S.A. Racławicka 2-4, 53-146 Wrocław, info@transcash.eu.

We have appointed a Data Protection Officer, whom you can contact via email at: dane.osobowe@transcash.eu.

Transcash.eu S.A.

Transcash.eu S.A.
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The administrator of your personal data provided in the above form is Transcash S.A. with its registered office in Wrocław, at Racławicka 2-4, 53-146 Wrocław, NIP 897 17 14 717. The data is processed in accordance with the Privacy Policy - by submitting the above form, you declare that you have read its content.