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FAQ

The factoring service can be used by any company from the TSL industry:

  • registered in Poland, which has been operating on the market for minimum 1 month,
  • registered in Romania, which has been operating on the market for at least 6 months.

Factoring does not affect the creditworthiness of a company. It is a safe way to assure its financial stability.

The most important differences between these services are:

  • Number of invoices submitted for financing

In the Microfactoring service you can transfer a single invoice for financing you issued to any contractor (each time we apply for an assignment of receivables). Using Full Factoring you forward all invoices of selected contractors for financing (one or several with whom we sign a global assignment).

  • Financing limit

The financing limit in Microfactoring is a maximum of  PLN 300,000. In the case of Full Factoring, the limit is always set individually. We take into account what kind of relationship you want to finance.

  • Origin of invoices

We finance only invoices issued to Polish, German, Slovakian and Czech contractors with the Microfactoring service. In the case of Full Factoring we finance Polish and all foreign invoices.

The most important differences between these services are:

  • Financing limit

In Microfactoring, the financing limit at the beginning of the cooperation is PLN 50 000. In a Loan it is PLN 30 000 with the possibility of increasing during the cooperation, depending on the client's payment reliability.

  • Price

In Microfactoring, we have three price levels depending on the number of financing days: 2.99% up to 30 days, 5.79% up to 60 days and 6.29% above 60 days. In the case of a loan, the commission rate starts from 6.89%. The minimum cost of financing an invoice in Microfactoring is PLN 129.00, and for a loan it is PLN 149.99.

  • The customer's repayment obligation

In Microfactoring, we pay out funds to the client and the repayment is made by the contractor to whom the invoice was issued. The Loan is repaid by the customer.

The documents that are needed to grant financing are:

  1. Copy of the invoice
  2. Copy of the shipping order
  3. Copy of shipping documents

Attach all documents to your order in the Customer Dashboard.

Transportation documents confirm the proper performance of the service. They are as important as the invoice itself. Thanks to the complete set of documents, we can verify whether the assignment is not prohibited in the order and whether the invoice has the correct payment deadline. Sending a complete set of transport documents significantly speeds up the decision to finance the invoice.

Log into the Customer Dashboard, click on your name and surname in the upper right corner  and choose Settings.

To report an invoice log into into the Customer Dashboard choose “Factoring” in the menu and click on the “Add invoice” button. If you don’t have an account in the Dashboard yet you can create one free of charge. Account registration does not oblige you to use any of our services.

Yes, we also finance invoices on orders with a prohibition of assignment of receivables. In this case we will offer you a loan for the amount of the invoice. Remember that the loan must be repaid according to the invoice payment due date.

All of your contracts are listed in the “Contracts”, which you can open by clicking on your name and surname in the Client Panel. If we introduce new services you can update the terms of your agreement in that section.

The factoring commission is tax deductible can be included in deductible costs.

If your company is registered in Poland, you will receive the money on your account even within 30 minutes of submitting the invoice. If the company is registered in Romania, you will receive the money within 48 hours.

Yes, we require you to set up a free account because we want to be sure that the financing decision is passed on to an authorized person.

We finance invoices in PLN and EUR.

If the invoice payment date has passed and we have not received the payment from the payer on the invoice, we contact the contractor to confirm the actual payment date. Next we start monitoring payments and, if necessary, debt collection at our expense. If the collection is not successful, we will use the right of reverse assignment and ask you to return the amount paid back.

Full factoring can be used by any company from the TSL industry registered in Poland, which has been on the market for a minimum of 1 month.

The insurance protects from payer insolvency.

It’s a good resolution if you don’t know your contractor very well or have concerns about his financial situation. Thanks to the insurance you can be sure that we won’t ask you to return the money we have paid you.

In full factoring, we reduce the payment amount by the commission due to us. This is a convenient solution because we settle the financed invoices on an ongoing basis.

If the payment due date has passed and we haven’t received it from the payer, we start negotiations in order to recover the money. Those actions are conducted at our expense. 

If we don’t get the money back, we will use the insurance or - if you decide on factoring without insolvency insurance - we will execute the right to reverse assignment.

The funding limit depends on several factors. The customer's payment history and timely repayment of previous loans are important to us.

You can find your Loans in the Customer Dashboard in the “Factoring” section. On the Loan’s site you’ll have the ability to pay it through a convenient payment gate.

No, we do not analyze the customer's creditworthiness, but we take into account the customer's payment reliability. Using a Loan also does not have a negative impact on the company's creditworthiness.

To get a loan, all you need to do is sign a microfactoring agreement. Using both services you submit an invoice for financing online and attach a transport order to the application. If the order includes a non-assignment clause, we will finance your invoice with a Loan. You can sign a Microfactoring contract in a few minutes using the Customer Dashboard

First, create a free account, and then sign an online invoice financing agreement. If your company is registered in Poland, you will confirm the signing of the contract by bank transfer for the amount of PLN 1. Make the transfer from your company's bank account. After activating the contract, we will refund this amount to you. Signing the contract does not oblige you to use the service on a regular basis.

eDiscount is a form of discount service operated entirely online. It is a form of discount that the service provider (carrier) grants to the payer (forwarder) in exchange for expediting payment. eDiscount in Transcash allows forwarders to offer their carriers shortening the invoice payment deadline on preferential terms.

  • Payment even in 30 minutes.
  • The carrier decides if and when he wants to use the service.
  • Financing commission lower than standard.
  • No additional fees.

  1. Set up a free account in the Customer Dashboard and sign the agreement free of charge.
  2. Send a scan or picture of the invoice, shipping order and CMR document. After accepting the documents Transcash transfers the money to your account.

We don’t collect any additional fees.You only pay the cost of commision each time you decide to finance an invoice. If you don’t finance, there’s no fees.

The list of companies is in the Customer Dashboard, in the Factoring section, under the eDiscount bookmark.

Reverse factoring works in the opposite way to classic factoring. In reverse factoring, the payer submits the invoices of its subcontractors (carriers), and we pay them on or before the due date, depending on the agreed terms of cooperation.

The commission for reverse factoring is paid by the invoice payer.

We agree the financing limit in reverse factoring individually. When setting the limit, we take into account:

  • turnover with selected subcontractors,
  • result of the analysis of financial documents,
  • type and value of established collateral.

You can create an account in the Payer Dashboard in two ways:

  1. If you have an account on the Trans.eu Platform, log in to the panel by providing TransId and password (these are the same details you use to log in to the platform).
  2. If you are a new user, create a free account and log in with the details received during registration. We require registration for security reasons, because we provide financial and debt data in the Panel

  • You have order in your accounting documents

All invoices covered by the assignment of receivables can be found in one place along with information on their due dates. You can also pay them in the Panel using the quick payment gateway.

  • You decide on the assignment

In the Panel, you can easily agree to finance your carrier's invoice. You can also reject it or raise objections to the amount or payment date. If you agree to the assignment in the Panel, your carrier will receive the transfer to their account within a few (!) seconds.

  • You change the payment date

If the payment date on the invoice is incorrect or you need to extend it, report it through the Panel.

If you do not consent to the assignment of receivables, please indicate so in the Payer Dashboard. After logging in to the Panel, select the Assignment of Receivables item in the menu on the left. A list of invoices will appear. For those that are waiting for your consent, you will see the "Decide about assignment" button. Click and then select the option you are interested in - I do not agree or I agree.

Remember that your consent allows the carrier to get the money it needs. If you do not consent to the assignment, you may expose him to problems with financial liquidity.

From the list of invoices subject to the assignment of receivables, select the invoice to which you have comments. After clicking on an invoice, the "Report comments" option will appear. Select it, then describe your problem and send it to us by clicking "Report" in the lower right corner. You can also attach necessary documents if necessary.

On the list of invoices covered by the assignment of receivables, find the one with the incorrect payment date. After hovering the cursor over the payment date, the Edit button will appear, click it, and a drawer will appear on the right side in which you can report the correct due date.

If you do not see the Assignments of Receivables item, it means that you do not have the rights to it.  Permissions can only be granted by a person who has administrator status in your company - you can check it in the Panel settings. Go to settings (the little guy in the upper right corner) and then select the "Employees" tab. Ask the employee who is listed as an administrator to grant access. If there is no such person, contact your Transcash account manager. We will help you solve the problem.

How does the administrator assign permissions?

Settings (the little guy in the upper right corner) -> Employees -> Select the employee you want to give permissions to -> Edit -> Check the "Access to the Assignments of receivables" check box -> Save

You can create an account in the Customer Dashboard in two ways:
1. If you have an account on the Trans.eu Platform, log in to the panel by providing TransId and password (these are the same details you use to log in to the platform).
2. If you are a new user, create a free account by providing your e-mail address. We will send you an activation link to this address.


We require registration for security reasons because we provide financial and debt data in the Dashboard.

If you have forgotten your password, use the reminder and the password will be sent to your email address. 

If you receive a message that a given email address already exists in our database, it means that you already have an account.

The most common problem our users encounter when logging in is trying to log in using an email address instead of TransId. If you are (or were) a user of the Trans.eu platform, please log in using TransId.

If another problem occurs, please contact our hotline at +48 717 333 999 and provide the error code displayed on the screen.

The most common reason for this situation is lack of permissions.  Permissions can only be granted by a person who has administrator status in your company - you can check it in the Panel settings. Go to settings (the little guy in the upper right corner) and then select the "Employees" tab. Ask the employee who is listed as an administrator to grant access. If there is no such person, contact your Transcash account manager. We will help you solve the problem.

How does the administrator assign permissions?

Settings (the little guy in the upper right corner) -> Employees -> Select the employee you want to give permissions to -> Edit -> Select the appropriate check box -> Save

In the Customer Dashboard you can add new employees, block access for former employees and manage permissions. 

To add a new employee:

  1. Log in to the Customer Dashboard.
  2. Go to settings (human icon in the upper right corner).
  3. Go to the Employees tab.
  4. A yellow +Add employee button will appear at the top right.

All upcoming actions to be performed are visible in the Customer Panel on the main page. At the same time, the Factoring tab displays a list of all financed invoices along with information about their repayment date.

Transcash.eu S.A.

Transcash.eu S.A.
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