Your carrier uses factoring in Transcash? We have prepared a number of solutions for your company that will ensure control over invoices covered by the assignment of receivables, as well as facilitate and accelerate communication with us. Get to know the Payer Service Dashboard and have your payments under control.
If you do not agree to the assignment of receivables, please mark it in your Dashboard. Log in to your Dashboard, and select Assignment of receivables in the menu on the left. A list of invoices will appear. With those invoices waiting for your consent, you will see the "Assignment decision" button. Click it and then select the option you are interested in - “I do not agree” or “I agree”.
Remember, that your consent allows the carrier to use the money he needs to operate. A refusal may cause carrier’s financial liquidity problems
From the list of invoices covered by the assignment of receivables, select an invoice you would like to comment on. Click the button “Report comments”, describe your problem, and then the option "Report comments" will be shown/will appear. Select it, then describe your problem and send it to us by clicking the “Report” button. If necessary, you can also attach the necessary documents.
On the list of invoices covered by the assignment of receivables, you can find the one with an incorrect payment date. Hover the cursor on the due date, click the “Edit” button and set the correct date.
Attention! In your Dasbhoard you can postpone the payment date by a maximum 14 days ahead. If you want to choose a different date, report a comment and let us know what the correct date is.
If the Assignment of Receivables tab does not appear, it means that you don’t have access to it. Access can be granted only by the person from your company using an Admin account. Enter the settings (click on your profile in the upper-right corner of the screen) and check who has this status. Ask the employee who is listed as the administrator to grant you the access.
How can the Administrator grant permissions? Click on “Settings”, and next go to “Employees”. choose the employee to whom you want to grant permission. Click on “Edit” -> select the checkbox “Access to the Assignments” tab receivables and then save changes.
If there is no such person, contact the account manager from Transcash. We will help you solve the problem.